Charles Davis
Apex, NC 27539
CIO / CTO
/ SVP / EVP / Senior Vice President / VP/ Director
Information Technology
Thought
leader with strong strategic as well as execution experience in Information
Technology. More than 25 years of proven progressive success with extensive
experience within network design and management. More than a decade’s
experience with inventory control, business continuity and disaster recovery planning.
Thorough comprehension of technical and project management practices. Accepts
challenges to improve productivity, efficiency and cost performance of the IT
organization to a level unheard of before.
Passionate
about building and growing highly motivated, innovative technology teams. Motivates
subordinates to deliver top performance within time and budgetary constraints. Ability
to provide leadership both independently and as a member of management teams in
decision making, implementation, and quality compliance. Demonstrates strong
technical, leadership, and business acumen. Outstanding persuasive abilities,
communication, and interpersonal skills; easily develops rapport with peers and
team members.
Accomplished
project leader with a strong track record of successfully implementing complex
business solutions. Adept at leading large organizations in geographically
dispersed locations, respecting and leveraging different cultures and working
practices. Ability to influence teams to break down geographic barriers and
consolidate people, process and technology into delivering business focused IT solutions.
SKILLS AND EXPERTISE
Policy/Procedure
Development / Process Improvement / Project Management / Risk Management /
Regulatory Compliance /Team Facilitations / Strategic Planning / Software
License Management / Budget Preparation / Outsourcing Opportunities / Building
Dynamic Teams / Request for Proposal / IT Strategy / Enterprise Software /
Enterprise Architecture / Change Management / Process Improvement
ACHIEVEMENTS
AND ACCOMPLISHMENTS
Perpetually
exceeded all management objectives to gain efficiencies and cost reductions,
and provided management oversight to client relations. Reduced operating costs
while designing and building systems and solutions with low downtime and high
reliability by successfully identifying and implementing solutions that support
business objectives.
Successfully
managed a team of technologists in the deployment of a Microsoft Exchange
services network to support a migration from CC: Mail to MS Exchange for a
multiple server campus environment for the Social Security Administration
software engineering facility, which resulted in the reduction of the total
number of servers, software, and technical support, saving an estimated $4.2M
over five years. The effort resulted in a Social Security Administration
Directors Citation.
Assessed
data center requirements, developed redundant data centers to support business
continuity and disaster recovery operations to support a local cloud
infrastructure supporting global business applications.
Successfully
remediated 14 Business Software Alliance (BSA) and Microsoft software audits
globally in-which total software asset compliance was achieved and without
additional financial expenditures or imposed fines for non-compliance.
Pioneered
datacenter server virtualization utilizing Microsoft Hyper-V to reduce server
foot prints in 40 different countries as well as reducing environmental costs
and TCO.
Developed
operational networking and computing use policies and procedures and developed
practical, cost effective solutions to complex information technology
challenges utilizing ITIL and Six Sigma, which reduced production time by 25%
and known cost savings in operations by $875K
Implemented
a helpdesk solution to support daily networking and support operations, thus
reducing errors in support requests and lost time in production as well as
providing metrics on departmental operations. This system also supported a full
inventory control system for both software and hardware to support $9.6M in
physical equipment and software licensing compliance from cradle to grave.
Launched
network service and Video Conferencing systems, Global Telephone Systems,
Mobile Computing Technology, Data Communication Networks and Satellite
Communications networks to support global operations with 40 different
countries and remote sites.
Conceptualized
and implemented a Software Asset Management (SAM) solution to support software
compliance and re-purposing of unused software thus reclaiming software
reducing software asset TCO.
Received the National
Institutes of Health (NIH) Directors Award for sustained contribution in
information security.
PROFESSIONAL EXPERIENCE
Alliance
One International, Farmville, NC
2009-2015
Headquartered
in Morrisville, North Carolina, Alliance One is a leading independent leaf
tobacco merchant providing worldwide service to cigarette manufacturers.
Vice
President of Information Technology
Leadership
and management of company’s entire international global enterprise network
infrastructure across 40 countries. Focused specifically on reliability and
security of the network and also the evolution process simultaneously to address
the changing business needs with regard to infrastructure management. Also
responsible for delivery of strategic technology initiatives and the
development of internal customer solutions . Built high performance teams and
mentored and trained employees to enhance their performance and motivation
levels.
Implementation
of a global video conferencing solution which apart from saving time of
stakeholders also saved around $ 1 Million during the first year of operation itself
on travel and communications expenses. It
also helped transform corporation communications both in-house and externally
with our customers.
Efficiently
managing and re-aligning available infrastructure resources for achieving
stability and building a committed and qualified workforce team
Initialed,
managed and completed the outsourcing process of helpdesk services which helped
secure enhanced 24X7 services globally.
Implemented
a software and asset management program and processes to align the company’s
software compliance with their software assets.
Developed
and implemented an internal cloud infrastructure.
Complete
management of company’s various large
RFP’s to support business requirements globally.
Managed
all software / hardware procurement including agreements and contracts.
Implemented
security appliances such as FireEye and Palo Alto globally to enhance global
security.
Remediated
12 Business Software Alliance (BSA) audits with to prove software licensing
compliance.
Developed
and managed annual budgets in the excess of $13.2M.
Trident
Marketing, Southern Pines, NC 2007-2009
Trident
Marketing is a multi-channel direct response company that develops marketing
and sales channels for leading consumer brands in the United States in home
services and the travel industry.
Director
of Information Technology
Responsible
for management of the Help Desk, Network Operations and Business Services on a
daily basis. Also responsible for applications development processes for the
contact center. Direct oversight and management of data and communications to
facilitate additional remote business units of other states.
Developed
and managed a budget of $8.7M; oversaw departmental expenses and reduced
budgetary requirements by $2.8M.
Created
hardware and software solutions to support contact center operational business
units.
Managed
outsourced vendors and software developers to support the contact center
operations.
Developed
business rules and definitions for each business unit within the company.
Implemented the build process of Systems Operational Procedures for each IT/IS
department.
Launched
Cisco VOIP solutions to support the contact center.
Conceptualized
and implemented VOIP and VPN solutions for various business units to allow
seamless communications with corporate offices.
Led
the development and implementation of complex systems to solve business
problems.
Lockheed
Martin Information Technology, Durham, NC
2001-2007
Headquartered
in Bethesda, Maryland, Lockheed Martin is a global security and aerospace
company is principally engaged in the research, design, development, manufacture,
integration and sustainment of advanced technology systems, products and
services.
Director
of Network Infrastructure (2005-2007)
Leadership and management of
the network infrastructure for the National Institute of Environmental Sciences
(NIEHS) on day to day basis. Supervised thirteen employees in Network
Operations, Systems Administration and Network Security and Software
Development. Created and published systems operational procedures for each of
the IT departments.
Initiated, implemented and
managed computing consulting services as a solution provider for NIEHS to
support positive growth and network stability using industry best practices.
Implementation of total cost of ownership programs to support a
LINUX, SUN, AIX and Windows server environment to support environment to
support enterprise-wide strategic systems architectures..
Conceptualization and
implementation of various storage solutions using SAN and NetApp technologies
to support needs of a growing network infrastructure.
Developed and managed budgets
in the excess of $4.5M to support enhancement of the NIEHS computing
environment.
Director
of LAN / WAN Management (2001-2005)
Leadership and management of a multi-forest Active Directory LINUX, SUN,
and Windows network as a contractor. Oversaw utilization of 154 servers in a
campus environment for the Social Security Administration. Managed the planning
and implementation of enterprise-wide strategic and tactical systems
architectures. This ranged from state-of-the-art web-based and emerging
technologies to support of the social Security Administration.
Management and monitoring of
project teams to ensure the results are delivered within time and budget
constraints.
Managed budgets in the excess
of $6.3M dollars to support enhancement of the Social Security contracting
computing environment.
As a Senior Technical
Advisor, provided ongoing support for the Social Security Administration.
Conceptualized and
implemented enterprise wide IT standards, policies, procedures, business
continuity and disaster recovery plans.
Directed strategic planning
initiatives and technical solution efforts.
Building high-performance
teams and optimizing their abilities to ensure mission success for Lockheed
Martin as a contractor for the Social Security Administration.
Amerix
Corporation, Baltimore, MD 1998-2001
As a
subsidiary of Ascend One Corp., Amerix Corporation provides the contact center,
back office processing and technology for clients in the financial services,
credit counseling, non-profit, and legal industries.
Vice
President of Network Operations (1999-2001)
Operations management of a
225-server large contact center. The infrastructure included 1,400 desktop
computers along with routing and communications equipment. Support of internal
and external functions through a centralized helpdesk across the campus. Also Participation
as an ISO 9000 auditor.
Designed and built a new
18,000 square foot datacenter with redundant environmental support systems.
Developed and managed budgets
in the excess of $4.7M to support the build out of datacenter.
Served as the Disaster
Recovery Chairman developing BCP/DR plans.
Evaluated, selected, acquired
and implemented technologies to support business requirements including the
assessment of the applicability, effectiveness, and manageability of emerging
technologies.
Senior
Network Engineering Manager (1998-1999)
Supervised the efforts of
nine network and security engineers. Managed distributed systems,
infrastructures, desktop and mobile computing, connectivity, and network
technologies supporting a large contact center.
Provided site and commercial
support.
Functioned as Chairman of new
IT facilities construction to support facilities construction projects.
Designed and managed a
225-server environment and 1,400-user LAN/WAN to support contact center
operations in a campus environment.
Rotorex
Corporation (Fedders Corp.), Walkersville, MD 1991-1998
Rotorex
Company, Inc. manufactures rotary compressors for room air conditioners. It
serves air conditioner industry.
IS
Technical Support Manager
Provided cradle to grave IT
support for a large Fedders Corporation manufacturing facility. Provided logistical
support of new and emerging technologies to support product development,
engineering and delivery of refrigeration compressors and related technology.
Played a key role as an ISO auditor.
Conceptualized and
implemented telecommunications and video conferencing solutions.
Provided complete LAN/WAN
administration and management.
Designed, installed, and
maintained a UNIX, Novell, and Windows 250-user multi-segment LAN and a
1700-user WAN.
EDUCATIONAL
QUALIFICATIONS
University of Maryland
College Park, B.S. – Electrical Engineering (Machine Motion Control)
PROFESSIONAL
CERTIFICATIONS
Microsoft Certified Systems Engineer Windows NT 4.0 +
Internet (MCSE)…Microsoft Certified Systems Engineer Windows 2000
(MCSE)…Microsoft Certified Systems Engineer Windows 2003 (MCSE)
Certified Novell Engineer 4.1 (CNE)…Microsoft Certified
Systems Administrator (MCSA) Microsoft Windows 2000…Cisco Certified Network
Associate (CCNA)…HP-UX Certified Systems Administrator (HP-UX CSA)
SPECIALIZED
COURSEWORK
Managing Through Diversity; Effective Business Letter
Writing; Communications Skills for the IT Professional; Project Management For
IT Professionals; Effective Employee Management; Human Resource Law for
Managers; Sensitive Information Protection; Human Resources Ethics “Realizing
the Diversity Advantage;” Management Strategies
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